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Information Booth

Open 24 Hours

The Information Booth is located on the Arrivals Level, near Door 2. Staff members are there to assist you with any questions.

The Information Booth is also the Lost and Found office for the airport campus. Items are securely stored in the Lost and Found office for 30 days from the date the item is turned in to us. Please note, the Information Booth cannot assist with lost passports, Nexus cards, or items left on airplanes (including lost luggage).

Lost passports

  • Canadian passports are turned into the RCMP
  • USA passports are brought to US customs
  • All other passports are received by the Canadian Border Service Agency

Lost Nexus Cards

All lost Nexus cards are turned into the Nexus office

Lost or damaged luggage or missing items left onboard

Baggage Handling is the responsibility of each airline. Please contact your airline directly.

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