Did you know that YWG offers a wide range of programs and products to help meet the needs of passengers? In celebration of National AccessAbility Awareness Week, we’re shining a light on some of the ways we’re working to break down barriers and make the airport more accessible for everyone.
Curbside Assistance
Travellers with a disability or reduced mobility can request curbside assistance by touching the screen of one of the digital accessibility kiosks located in the Departures Level drop-off area or by calling 204-987-9798. A representative will be dispatched within five minutes to meet you at the curb and help you to the check-in counter for your airline.
Passenger Rehearsal Program
Designed for travellers who want to familiarize themselves with the airport environment before they travel. This program allows passengers to experience check-in, security screening, and boarding procedures in a stress-free setting. To schedule, email [email protected]
Hidden Disabilities Sunflower Lanyard Program
Passengers with non-visible disabilities can wear a sunflower lanyard to discreetly signal staff that they may need extra help. Over 200 airports part are part of the program. Lanyards are free of charge and available at our Information Booth.
Sensory Support Kits
Available for passengers with sensory sensitivities, these kits contain items such as noise-cancelling headphones and fidget tools to create a more comfortable travel experience. Sensory kits are free of charge and available at our Information Booth.
WHILL Autonomous Vehicles
Self-driving mobility devices available for passengers with reduced mobility, ensuring independent and seamless movement throughout the terminal.
Hearing Loops
Installed at the check-in counters, Information Booth and Valet Desk, these systems help passengers with hearing aids by reducing background noise and enhancing sound clarity.
MagnusCard
A digital guide tailored for individuals with cognitive disabilities, providing step-by-step visual and audio instructions to navigate airport procedures with confidence.
Aira Service
Aira connects blind and low-vision passengers with professional agents who provide real-time navigation assistance through a smartphone app.
We’re always working to make YWG a more inclusive and welcoming place, and we’d love to hear from you! Do you have feedback or ideas to help us improve accessibility? Send us a note at [email protected] — your input helps shape what we do next.
